SS
Sam S
1 reviews | Active since Apr 2010
23 Oct 2019, 13:57
Poor service and lack of communication
I am dissatisfied with the manner in which my query is being handled. It has been one month since I have requested the assistance of LegalWise and there has not been an inkling of development.
Being a client for more than 5 years and having paid premiums for all this while, it is now time to cancel this service.
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Replies (3)0
Replies (3)SS
Sam S's updateReviewer Update
27 Oct 2019, 11:45I confirm that nothing has been resolved since my review. Witbank Paralegal Services Manager has not been in contact with me. I confirm that Ms Yolandi La Granje has made no contact with me either.
The only contact I have had with Legalwise since is an e-mail from Connie Serekoeng requesting policy details and no response since.
I am available via e-mail, I am out of the country.
The only contact I have had with Legalwise since is an e-mail from Connie Serekoeng requesting policy details and no response since.
I am available via e-mail, I am out of the country.
SS
Sam S's update27 Oct 2019, 11:45
Reviewer Update
I confirm that nothing has been resolved since my review. Witbank Paralegal Services Manager has not been in contact with me. I confirm that Ms Yolandi La Granje has made no contact with me either.
The only contact I have had with Legalwise since is an e-mail from Connie Serekoeng requesting policy details and no response since.
I am available via e-mail, I am out of the country.
The only contact I have had with Legalwise since is an e-mail from Connie Serekoeng requesting policy details and no response since.
I am available via e-mail, I am out of the country.
LegalWise's replyOfficial
30 Oct 2019, 16:14Hi Snow
We are investigating and are sorry for the delay.
We will be in contact soon.
Lee Pillay
Head Customer Care
We are investigating and are sorry for the delay.
We will be in contact soon.
Lee Pillay
Head Customer Care
LegalWise's reply30 Oct 2019, 16:14
Official
Hi Snow
We are investigating and are sorry for the delay.
We will be in contact soon.
Lee Pillay
Head Customer Care
We are investigating and are sorry for the delay.
We will be in contact soon.
Lee Pillay
Head Customer Care
SS
Sam S's updateReviewer Update
15 Nov 2019, 12:28Thank you, your assistance is much appreciated!
SS
Sam S's update15 Nov 2019, 12:28
Reviewer Update
Thank you, your assistance is much appreciated!