Poor service after being a long term member

<p>I have been a Platinum member for around 8 years and the first time I needed help from legal wise I am receiving a poor service. I constantly have to ask for feedback and only then will the legal councel do something on my case. I feel like I am paying for no service.</p> <p> </p> <p>When I brought my unhapiness to the supervisor instead of assisting was busy protecting the legal councel. After that conversation I regretted why I joined legal wise. I felt I have been paying for nothing for all these years. When I wanted to speak to someone higher I was not given that opportunity by the supervisor. They promised to come back to me and as always still waiting....Very unhappy customer. I feel my money went down the drain. </p>