Poor service

I am very disappointed to learn that that Legal Wise have been debit my account despite having app**** for Retrenchment benefit. I app**** for the retrenchment benefit with Legalwise this year in March. I Called in today when I discovered they have been debiting my account to understand why, only to find out that they have sent me an email of rejection on the 8th of September 2025. This is the email I never received, this is the email I asked to be sent on the call today, but it is still not sent thus far. It concerns how an application done in March be responded in September this is pure failure from their side. On the call I was told that my request was rejected because my policy was less than 12 months when I got retrenched. This is impossible. I checked my statements I have been with them for more than 2 years. My policy was reinstated in March 2024 in March apparently which works out to 10 months; however, Legal wise double Debited my account in December 2023, but there is no sign that I did not pay in January and February 2024 since they did not debit my account at all. This is unfair because the fault was not on my side. I am very disappointed to learn that Legal Wise has been debiting my account despite my application for retrenchment benefits. I app**** for these benefits in March of this year. Today, when I discovered the ongoing debits, I called to understand why. I found out that they sent me an email of rejection on September 8, 2025, which I never received. I requested this email to be sent again during the call, but it still hasn't been sent.

It is concerning that an application submitted in March was only responded to in September; this is a clear failure on their part. During the call, I was informed that my request was rejected because my policy was less than 12 months old at the time I was retrenched. This is impossible, as I checked my statements and have been with them for more than two years.

My policy was reinstated in March 2024, which would account for 10 months of the policy’s life. However, Legal Wise double-debited my account in December 2023, and there is no indication that I missed payments in January and February 2024 since they did not debit my account at all during those months. This situation seems unfair because the fault does not lie with me.