Poor service.

Dear Legalwise I have been with the firm for more than ten years. I had my fair share of bad experiences with the firm and will like to state as follows: 1. 2016 I had Labour matter that need to be file in court. I made an appointment with branch in Centurion. I was requested to complete forms in order for legalwise to verify if I qualify for representation, on which later I received a notification that my matter will be handle service provider selected and I can't mention them, hence I don't have a policy there. I consulted with that firm from 2016 till 2018,on our last conversation with that law firm they were tell me that a statement of claim is be filed in labour court. I ask the attorney how can the send the statement without my concern, the reason was during the period that I indicated to have be consulting with them, their service was poor and I forever when I meet the attorney, I will be ask to give same story, on which I start to contact legalwise without getting any joy, I even had to make an appointment on which the matter was not registered in the system after they migrate to electronic systems. I later had matter register and provided a claim, however the matter was already messed up and new attorney based on the information given in the statement of claim my case was regard not to have more than 51% prospects of success. Since then I have not been advised what to do and on the other side employer is pressuring me to give guidance. I would have to say this that was share classic example of incompleteness from the poor service I received. 2. This year I was involve in a accident, on which I bump someone car at the back. I don't want to get into unrelated details of my complaint. I agreed to occur the ost of damages of the car and as the owner to get three qoute ffom the panel beaters and forward them to me in order to make payment. Indeed the owner send me the qoute and I confirm to her that they can send their car for repairs on the 14 February 2020, hence the car was in good condition and I asked the owner of the panel beater how long will it take and I was informed is a day job. The owner later told me that they have claim through insurance and will request access and the access was more that the amount on the quote. I refused to pay the access and inform them that since claim went through insurance, I will not be able to pay you(the owner) and later the insurance send documents to claim the money from me. In the event that I pay something, your insurance should provide letter to authorize that transaction. This was to avoid paying for one damage twice. The owner did not take the car as arranged and as results they had to be in line due to work that needed to be done with other car. I contacted legalwise to validate my conduct, then indeed I was right. On the 8 April 2020 I received a call to car owners attorneys and I refer them to legalwise hence I was under the impression that I have already prepared them, little that know they have not received the documents that I have send to them and I resended the email with was send already in February 2020. On the 17 April 2020 I received very disturbing response from legalwise. The response is very defensive, on which is state that is the car owner right to claim from insurance and I'm obligated to pay for all the damages according to the law. I don't know that response is addressing my matter or is defending legalwise not to represent me. They represent was just to ensure that I not be victimize in any way and subjectex to unjust process. Like I indicated above that I can't be panelised twice for the same matter to one person, but what I have observed in the response that I was been dismissed by my own don't talk to me to my lawyer. I have found that conduct to be irresponsible and dismissive, hence now I trying to find way for me to find fair assistance from legalwise. I have never refused to pay, but been assisted to do the right thing with proper documentation. 3 legalwise administration is process is very poor. The don't monitor matter that they have refer clients to service providers and it is worrying, because that conduct seek to suggest that legalwise don't have clients interest. I further tried to contact a person dealing with my case and they forever not available and i end up speaking to contact center. I ask what is the turnaround response time, to my surprise she didn't now and not because of the lockdown. I ask her how will they know if the matter is be attend to and resolved. How the assess and evaluate their performance. I am very worried about the service from legalwise, now I have been requested to go to work and wondering should I be arrested for whatever reason on my way to work or going back home, will I struggle like this to get assistance. Hope this message find you well.