Poor service

I reported my case at Legalwise a month ago that My car was invloved in an accident on the 19th of February 2022, my claim was approved and my car was taken to Technostar bannel beater in Durban for repairs.I fetched it on the 2nd of june and I realized that aircon was not working and the exhaust hanger/mount was missing so the exhaust was hanging lower to the ground, I reported to Iwyze and on the 10th of June Iwyze said i will receive a call from Technostar to make arrangements but up until today I've never received any call. I've been not using my car since February.

Now when I call legalwise regarding the case l don't get people who helped me previously, I always get new people so my case always reopens from scratch