Poor service

<div>I am Nonkosi Dyasi, a platinum policy holder with Legal Wise of more than 4 years Last year in October I submitted a claim pertaining to a Civil Matter which I sought a private legal representative of my own due to its urgency. The claims Department was in liaison with me, I was allocated a reference number (CVL***5) and they also required me to submit certain documents in relation to the claim as well 50% merit from my attorney, providing positive assurance to the case, which I did. To date this claim has not been paid even though the cover was finally granted on by the 15th of May 2024 as per the student Attorney, +++++. On 20th May, he informed me that "The effective date that was captured onto the system was wrong. I had to re-capture the COC and is awaiting approval. I have emailed the relevant senior to approve it." To date, no approval has been granted by his Supervisor and he tell me I must still wait 30 days for the payment of this claim, how far is that..</div>