1 reviews | Active since Aug 2015
Poor service
<p>I'm a legalwise client since 2013 and I've never get helped from them. On 2016/5/6 I reported a case to them and from that months they never updated me with anything I'm the one who's making follow ups. On the 15/10/2016 the consultant said I must come to fillup the ombudsmen form. I went there to fill it. Since that time I've never heard anything from them. I wrote my complaints to head office via email and they rep**** that they forwaded my email to maponya legalwise branch manager. Onother email was rep**** saying that I must speak with the branch manager. I called legal wise on January and February 2017 and asked to speak with the branch manager and they said she's on sick leave. But they will mark it as urgent. Now is March I've never received a call from them. Their service is very useless and I don't see the value of having legalwise . What they know is to call u when u missed a payment of their policy. I'm very disappointed with legal wise service </p>
We acknowledge receipt of your concern with reference number 18472.
We confirm that we have escalated your concern to the Soweto Branch for investigation. We will be in contact with you in due course.
Kind Regards
CS.
We acknowledge receipt of your concern with reference number 18472.
We confirm that we have escalated your concern to the Soweto Branch for investigation. We will be in contact with you in due course.
Kind Regards
CS.
On the 16 March branch manager called me and said that my policy does not cover estate matters I must look for a private lawyer to help me with the case while I'm paying them every month for the service they are failing to serve. From last year when i reported a case they failed to tell me that my issue is not part of the package until now that i've taken a step further. She also said that on my first complaint they told me that the estate matter is not covered. And it's all lies coz since I reported a case to them they didn't bother to update me with any info concerning my case. They just answer now coz I reported them to hello peter. what a Bad and disgusting service!!!!. She also told me that mapule is on 4 months leave they can't call her for questioning , what a irresponsible response from a branch manager! I want to sue them for dishonesty and not rendering me with the service that I'm paying for. They wasted my time and money coz I should have went to people who are hungry to provide good service.
On the 16 March branch manager called me and said that my policy does not cover estate matters I must look for a private lawyer to help me with the case while I'm paying them every month for the service they are failing to serve. From last year when i reported a case they failed to tell me that my issue is not part of the package until now that i've taken a step further. She also said that on my first complaint they told me that the estate matter is not covered. And it's all lies coz since I reported a case to them they didn't bother to update me with any info concerning my case. They just answer now coz I reported them to hello peter. what a Bad and disgusting service!!!!. She also told me that mapule is on 4 months leave they can't call her for questioning , what a irresponsible response from a branch manager! I want to sue them for dishonesty and not rendering me with the service that I'm paying for. They wasted my time and money coz I should have went to people who are hungry to provide good service.