Poor service

Would like to write a review about legalwise, my father was a member with them and he had an accidental benefit under his membership. He passed away last year August and due to a car accident, from August till now I'm struggling with them, they keep on calling me saying they are dealing with my complain but then again they keep quiet and I will have to start from the beginning when dealing with a new consultant. Yesterday I called and I was told to wait for a call from Bokamoso who is dealing with this matter, I'm still waiting for that call