Poor response from claim

Was very excited about joining LegalWise but the service I've received thus far has left me in doubt. I called LegalWise on 5 November 2014 to report my former landlord who refused to refund my deposit because she said she did not have the money. The consultant seemed very helpful initially, she said she would draft Letter of Demand and all. I unfortunately was never able to reach her again in 2014 till the offices closed for the Christmas holidays. As I was about to pursue the case on my own I received a call from her again roundabout the 9'January when she called to see how far I was on the case. I explained to her nothing had been done yet and she said she would call my landlord. I called her on five different occasions over the next few weeks trying to get an update, I would leave my number with receptionist but my calls where never returned. Up until I wrote an email on the 6 February 2015. She eventually rep**** the email her tone was so defensive telling me things she should of told me from the beginning. Eventually I told her I believe I was better going to Small Claim court then the service she was giving me.