Poor!! Poor service from legal wise

I have been a member of legal wise for over 5 years not even once I skipped a payment nor defaulted, only recently I have decided to use their services and I'm completely disappointed it feels like for all these years my money had been thrown in the bin. I don't think after this experience I will continue with them and will never recommend/suggest anyone to take up a policy with them. 2 weeks (11 June 2020) back I logged a complaint with a lady called Pamela who assured me the nearest branch (Maponya)will be in contact within 48 hours to assist but nothing, on the 22 June I decided to make a follow up after I tried to send them an email using their website which also block/restrict messages. I spoke to Naomi who advise there was no case logged by Pamela on the system and she will get Pamela to call me urgently which has not happened. The service is really poor which makes me wonder what will happen if faced with a really challenging situation. Legal matter need urgent attention not waiting period of 48hrs, so if legal advice is the only thing offered I surely signed up for a wrong policy as I seek legal REPRESENTATION. I have referred 8 of my family member to legal wise and I will make sure they start sourcing for other companies to handle their legal affairs I don't want them to experience the same thing I did not especially after being referred by me. CVL***1