Poor level of service

Car accident wich happened 2013 - May - 08. I must say this is worst poor and despicable service I have ever received, I have been very very patient hoping that one day this matter will be resolved and laid to rest. I have tried more than several times to assists with providing necessary information with whereabouts and working information details of this guy, what’s makes me more angry after the accident this guy fixed his car and never bothered to talk to me or make arrangements I see him almost every weekend driving his car with his head high especially when he sees me and I had to tale a loan to fix my car because he told people that I know that his not gonna pay or fix my car… then why I should be a proud member of legalwise cardholder?

May someone please explain why am I still paying for this service and why the attorneys are getting paid if they can’t resolve this matter I have been given many excuses that I can no longer take, I have been sending emails every after 3 months to check the developments of this case and it came a time that I will send them every week because I was not getting any joy and no one bothered to give me updates, I mean really it takes this long to resolve a straight forward matter like this one ( 5 years ) without any progress whatsoever.