Poor legal services

I called LegalWise on the 18th of February 2020 for their legal service. A confirmation sms was sent on the 19th February stating that a legal counsellor (Thinawanga Makhani) will be in contact with me. I waited for the call which never happened. I then tried to contact him – leaving messages for him but never called me back - it took me a week to get hold of him. I eventually got hold of him on the 26th February. He asked me to forward all the correspondence emails and messages regarding my complaint - and from there the service just went south!!! He never responded back to my emails. I call Legalwise almost every day and I am told that he is busy or not in the office. They (the switchboard people) always ask for my ID or membership number to leave a message - he never calls back. I reported my complaint with the customer care - I spoke to Awelali twice and left messages (4th and 5th of March) - was told that she will capture my complaint and get back to me. I AM STILL WAITING!!! LegalWise pride themselves about ”35 years of enforcing and defending their members rights”?????? Where is our money going if we don't get services?