TR
Tshegofatso R

1 reviews | Active since Sept 2021

12 Nov 2025, 22:58

Poor Legal Representation from Legalwise & Their Referral

My experience with Legalwise has been disappointing. I was referred to a law firm, Madinane SJ Associates Inc, which did not meet the standards I was promised. Despite assurances that my case would be handled by a reputable lawyer, the service I received was unprofessional and unprepared, which affected the outcome.

When I raised my concerns, Legalwise stated that the legal assistance was a “benefit” rather than a core service, even though it’s listed as part of their offering. I also found their customer service unhelpful and am still waiting for the reference of my call with their Senior Assessor Zwonaka.

I hope Legalwise improves how they vet partner firms and communicate with clients. Based on my experience, I would advise others to carefully review what they offer before joining.

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Replies (1)
LegalWise
LegalWise's reply13 Nov 2025, 08:44
Official
Hi Tshegofatso R ,

We refer to your complaint. We apologize for the experience you had with our service.
 
We are investigating, we will revert to you.
 
Nonhlanhla Kheswa
Consultant: Customer Care