Poor, horrible and ridiculous service by Legalwise and its legal councels

I have a case (CVL ********** 6) that one of your lawyers at the Pretoria branch is assisting me with.

The service that we get as paying customers is really appalling. The attorney hardly returns my call , emails and hardly follows up on my case. What is irritating is that you will call the office, be transferred to his extension, and they telephone will go unanswered.Today it is even worse, the phone has been engaged since 8:00 am.

My other concern is that he received a letter of demand on 29th May 2018 from the attorneys of the service provider, and he then sent this letter to my husbands email on 21 June 2018. My husband had no access to his emails at the time cause his phone was broken. He then sent this letter to me on the 6th of July 2018 upon several follow ups. 4 questions - 1. why did he send communication to my husband, yet this was my case and he was working with me all along? 2. Why did he not follow up with me when i did not reply as this was urgent? 3 We had to respond by a certain number of days, why did he take so long to inform me about the latest letter from MSP's attorneys? 4 when he finally sent the letter, he wanted me to advise on further action - I believe his duty as my lawyer is to advise me of my options before he can even request for further instructions from me.

My observations are as follows:

1. I do not think he is even qualified to even practice because it appears as if though he does not know what he is doing, or what his responsibilities are

2. It is useless to pay premiums monthly yet you get ZERO support from the so call legal counsels. That is the reason why big corporates, retailers and service providers take advantage of consumers like myself because they are fully aware that we have no line of defense 3. This bring me to a conclusion that legal wise, itself is not a reputable and credible legal insurance company because it is good at making sure that all premiums are debited from our accounts,yet never takes responsibility when it comes to service delivery and ensuring that clients are protected from legal claims brought against them.

I have all the evidence on my email.