TM
THEMBALETHU M
1 reviews | Active since Dec 2014
20 Nov 2019, 15:29
POOR CUSTOMER SERVICE BY LEGALWISE
I`m having a policy with legalwise since 2006 I have reported a claim with them in 2014 as my vehicle was bumped. Legalwise allocated an attorney and since then after numerous complaints from my side that the case is dragging but it fell on deaf ears of legal wise. In 2019 October 2019 attoneys told me they cant get hold of the defendant inorder for them to serve a warrant of execution against his property. I complained to legal wise that they are the cause for unavailability of defendant because they had dragged the matter for 5 years without finality. Legalwise told me they will look into the matter but to my surprise on the 18 November 2019 I received a text message from Legalwise that my complaint has been finalised and that I was contacted, whilst I was never contacted despite my constant calling them asking about the progress of my claim.
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LegalWise's replyOfficial
29 Nov 2019, 13:57Dear Thembalethu M
We are sorry that you feel that we are not assisting you.
A complaint was logged on your behalf in early November 2019. Our Mariska Lemley discussed the matter with you and the concerns raised on 13 November 2019.
A further report was e-mailed on 15 November 2019 from our Cherylise Theunissen.
We have requested our Customer Care Department to make contact with you for further assistance.
We value your Membership and will investigate further.
Lee Pillay
Head: Customer Care
We are sorry that you feel that we are not assisting you.
A complaint was logged on your behalf in early November 2019. Our Mariska Lemley discussed the matter with you and the concerns raised on 13 November 2019.
A further report was e-mailed on 15 November 2019 from our Cherylise Theunissen.
We have requested our Customer Care Department to make contact with you for further assistance.
We value your Membership and will investigate further.
Lee Pillay
Head: Customer Care
LegalWise's reply29 Nov 2019, 13:57
Official
Dear Thembalethu M
We are sorry that you feel that we are not assisting you.
A complaint was logged on your behalf in early November 2019. Our Mariska Lemley discussed the matter with you and the concerns raised on 13 November 2019.
A further report was e-mailed on 15 November 2019 from our Cherylise Theunissen.
We have requested our Customer Care Department to make contact with you for further assistance.
We value your Membership and will investigate further.
Lee Pillay
Head: Customer Care
We are sorry that you feel that we are not assisting you.
A complaint was logged on your behalf in early November 2019. Our Mariska Lemley discussed the matter with you and the concerns raised on 13 November 2019.
A further report was e-mailed on 15 November 2019 from our Cherylise Theunissen.
We have requested our Customer Care Department to make contact with you for further assistance.
We value your Membership and will investigate further.
Lee Pillay
Head: Customer Care
TM
THEMBALETHU M's updateReviewer Update
03 Dec 2019, 18:10I was never emailed/ called by legalwise what their decision is concerning my complaint,despite numerous calls I'm making following up of my complaint of poor service I was only called by a white lady whom said, Mariska is asking for my fax/email address as I insisted that,whatever decision they will take,they must advise me in writing..I'm still waiting for the outcome via email/ fax..Legalwise is proving to me that they are continuing to prejudice me by unfairly treating me..Despite my numerous calls I'm making, even today I called I was told Samantha Govender will give me a call, but I'm still waiting,its been weeks now..The only call I receive will be to confirm that I logged a complaint, after I confirmed in the affirmative, I will be promised a call back,but that would never happen..despite empty promises and would be told Samantha Govender who is dealing with my complaint, its either busy/ not present...Legalwise is very really offering a bad service towards me, despite deducting from my bank account since 2006 as I never skipped any month without paying..
TM
THEMBALETHU M's update03 Dec 2019, 18:10
Reviewer Update
I was never emailed/ called by legalwise what their decision is concerning my complaint,despite numerous calls I'm making following up of my complaint of poor service I was only called by a white lady whom said, Mariska is asking for my fax/email address as I insisted that,whatever decision they will take,they must advise me in writing..I'm still waiting for the outcome via email/ fax..Legalwise is proving to me that they are continuing to prejudice me by unfairly treating me..Despite my numerous calls I'm making, even today I called I was told Samantha Govender will give me a call, but I'm still waiting,its been weeks now..The only call I receive will be to confirm that I logged a complaint, after I confirmed in the affirmative, I will be promised a call back,but that would never happen..despite empty promises and would be told Samantha Govender who is dealing with my complaint, its either busy/ not present...Legalwise is very really offering a bad service towards me, despite deducting from my bank account since 2006 as I never skipped any month without paying..
TM
THEMBALETHU M's updateReviewer Update
03 Dec 2019, 18:14Even the Cherelise you talking about has never emailed me anything..
I really don't know if that is how you are operating,instead of emailing the aggrieved person, they email customer care head..
I really don't know if that is how you are operating,instead of emailing the aggrieved person, they email customer care head..
TM
THEMBALETHU M's update03 Dec 2019, 18:14
Reviewer Update
Even the Cherelise you talking about has never emailed me anything..
I really don't know if that is how you are operating,instead of emailing the aggrieved person, they email customer care head..
I really don't know if that is how you are operating,instead of emailing the aggrieved person, they email customer care head..