Poor Customer Service

Im so annoyed. I want to buy a property as cash sale, so this property is available on a first time, first serve basis. I didnt want to start processing this alone because I have not bought a property before, thus I called in to seek for guidance before I transfer money to the conveyer's account. I needed Legalwise to assist me with reviewing the Offer to Purchase document, and also try to check if the Conveyer is credible and legit before I can send the funds. I called in on the 3rd, and they advised me to send the documentation (OTP and title deed copies and the owners ID copy which I received from the conveyer), which I sent on the 04th but I have been following up on this since the house can be sold to anyone that comes through. I have been taken from pillar to post, I have been told to visit the branch but I cannot go there because I've not been well. I think I have now spoken to 5 people from Legalwise and they have all told me different things. I am so annoyed because this is not the first time they did this, and tempted to leave these guys for someone better. I'm just so annoyed, it means poor service is just their thing. You will see now they will be calling me left right and centre because I would have done this review. So annoyed.