TT
Thapelo T
1 reviews | Active since Nov 2017
11 Feb 2020, 12:35
Poor communication
I wrote a complaint on this platform about their service, I got the response from the legal wise representative " Connie Serekoeng Consultant: Customer Care". She mentioned that she couldn't get hold of me due to my contact details were not updated. In my response I updated my contact details and rep**** to her, by give her my contact details. Since then I heard nothing from her, I took a step further by complaining on legalwise website, still nothing is not done. At this moment my issue of more than two years is still on hold. I am very disappointed with the way legalwise disregard its Customers
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Replies (2)
LegalWise's replyOfficial
11 Feb 2020, 14:35Hi Thapelo T
We refer to your complaint.
We confirm telephone conversation between you and Connie Serekoeng to discuss your complaint.
We are investigating, we will further communicate to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm telephone conversation between you and Connie Serekoeng to discuss your complaint.
We are investigating, we will further communicate to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply11 Feb 2020, 14:35
Official
Hi Thapelo T
We refer to your complaint.
We confirm telephone conversation between you and Connie Serekoeng to discuss your complaint.
We are investigating, we will further communicate to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm telephone conversation between you and Connie Serekoeng to discuss your complaint.
We are investigating, we will further communicate to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
14 Feb 2020, 15:16 Hi Thapelo T
Thank you for affording us time to investigate your complaint.
Thank you for affording us time to investigate your complaint.
We investigated your concerns and requested our Senior Claims Assessor, Ms Camille Scholtz , to contact you. We confirm telephone communication between you and our Ms Camille Scholtz to discuss your matter. We further confirm that e-mail communication was forwarded to you outlining the details of your matter and the way forward.
We once again, thank you for bringing your complaint to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply14 Feb 2020, 15:16
Official
Hi Thapelo T
Thank you for affording us time to investigate your complaint.
Thank you for affording us time to investigate your complaint.
We investigated your concerns and requested our Senior Claims Assessor, Ms Camille Scholtz , to contact you. We confirm telephone communication between you and our Ms Camille Scholtz to discuss your matter. We further confirm that e-mail communication was forwarded to you outlining the details of your matter and the way forward.
We once again, thank you for bringing your complaint to our attention.
Connie Serekoeng
Consultant: Customer Care