Policy Cancellation

Hi, I sent an email to legalwise customer care requesting them to cancell my policy and debit order after giving up trying to get through to their 24hr cutomer care line where no one answers how can you call it a 24hr line if no-one is available. I have yet to receive a response back from legalwise to confirm my cancellation. NB I am in the 3 month waiting period and I expect my full refund as I have not made use of any of your services nor do I intend to in the future. Please get back to me regarding my cancellation and when I can expect my refund.