NO
Nizam O
1 reviews | Active since Mar 2009
24 Apr 2020, 12:42
P/No. ***8 Debit Order Stop & reverse months premium
Legal Wise u failed me because of weak administration by you and your attorneys on two claims CN301557 and 250221. Both matters one prescribed, poor admin by attorney, other I did not hear from legal wise or the attorney since 25 Nov 2015. Legal wise and relevant attorneys need to fix poor administration. My premiums added value to legal wise and your attorneys but not my claims. Thank you. Good Bye you just lost a customer.
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Replies (2)
LegalWise's replyOfficial
24 Apr 2020, 16:15 Hi Nizam O
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply24 Apr 2020, 16:15
Official
Hi Nizam O
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
29 Apr 2020, 15:38Hi Nizam O
Thank you for notifying us of the problems you encountered regarding your matters.
We confirm that the we investigated your complaint and requested our Tshwane Senior Claims Assessor, Camille Scholtz to contact you. We are advised that our Camille contacted you and explained that the Independent Referee has responded to you. Moreover, you indicated that we stop your Membership.
We are sorry for the experience, thank you for giving us the opportunity to shed light in your matter.
Connie Serekoeng
Consultant: Customer Care
Thank you for notifying us of the problems you encountered regarding your matters.
We confirm that the we investigated your complaint and requested our Tshwane Senior Claims Assessor, Camille Scholtz to contact you. We are advised that our Camille contacted you and explained that the Independent Referee has responded to you. Moreover, you indicated that we stop your Membership.
We are sorry for the experience, thank you for giving us the opportunity to shed light in your matter.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply29 Apr 2020, 15:38
Official
Hi Nizam O
Thank you for notifying us of the problems you encountered regarding your matters.
We confirm that the we investigated your complaint and requested our Tshwane Senior Claims Assessor, Camille Scholtz to contact you. We are advised that our Camille contacted you and explained that the Independent Referee has responded to you. Moreover, you indicated that we stop your Membership.
We are sorry for the experience, thank you for giving us the opportunity to shed light in your matter.
Connie Serekoeng
Consultant: Customer Care
Thank you for notifying us of the problems you encountered regarding your matters.
We confirm that the we investigated your complaint and requested our Tshwane Senior Claims Assessor, Camille Scholtz to contact you. We are advised that our Camille contacted you and explained that the Independent Referee has responded to you. Moreover, you indicated that we stop your Membership.
We are sorry for the experience, thank you for giving us the opportunity to shed light in your matter.
Connie Serekoeng
Consultant: Customer Care