Paying for nothing

I just want to take a moment to tell you how disgusted I am with your company. I have a problem that I needed one of your lawyers to assist me with, they said I must an appointment to come see one of them, I have no problem in doing that. But when I said I'm struggling to get all the details they required, they just said that they cant help me. Dont even want to try and assist me. So I have decided to write customer service an e-mail to tell them how disgusted I am with their service and that I want to cancel my membership with them, I get read receipts, but no one is responding. Is this the way you run your company. You can contact me to resolve this matter.