DM
Dino Mao-Cheia
1 reviews | Active since Jan 2021
28 Jun 2021, 14:06
Pay for services that do not exist
Pay for services but yet to receive a service?? And when you complain, you told to wait a further 2-5 working days after failing to respond in the time frame they assure they will contact you.
I then call for legal advice, made a complaint on Friday assuring I'd be called by management on Friday, Now it is Monday, and I have to ask for service again and again told to wait and assured I will be called today
This is honestly despicable service for a service I am paying for
Helpful (0)
Replies (5)0
Replies (5)
LegalWise's replyOfficial
29 Jun 2021, 08:01Hi Dino
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply29 Jun 2021, 08:01
Official
Hi Dino
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
30 Jun 2021, 08:33Hi
We confirm that we have investigated your complaint and it was escalated to the Randburg branch manager, Sinabo Mbongwe . We further confirm that our legal counselor, Azola Faku has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Randburg branch manager, Sinabo Mbongwe . We further confirm that our legal counselor, Azola Faku has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply30 Jun 2021, 08:33
Official
Hi
We confirm that we have investigated your complaint and it was escalated to the Randburg branch manager, Sinabo Mbongwe . We further confirm that our legal counselor, Azola Faku has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Randburg branch manager, Sinabo Mbongwe . We further confirm that our legal counselor, Azola Faku has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
DM
Dino Mao-Cheia's updateReviewer Update
05 Jul 2021, 14:20Hi Thabo
Sinabo has yet to contact me as I was told he would be in contact with me.
Azola did contact me at the end of the day on Monday at 16:14, whereby he emailed me to get the documentation. I responded with the information on Mon, Jun 28, 5:50 PM
I then requested response on Thu, Jul 1, 1:51 PM. Till to date, I am yet to receive response. I called in earlier today and was told that the branch and someone from customer services department would call me.. I am yet to be contacted from either
I am yet to receive any form of legal advice since the 23 June 2021, and will take this further to the ombudsman if things continue like this
Sinabo has yet to contact me as I was told he would be in contact with me.
Azola did contact me at the end of the day on Monday at 16:14, whereby he emailed me to get the documentation. I responded with the information on Mon, Jun 28, 5:50 PM
I then requested response on Thu, Jul 1, 1:51 PM. Till to date, I am yet to receive response. I called in earlier today and was told that the branch and someone from customer services department would call me.. I am yet to be contacted from either
I am yet to receive any form of legal advice since the 23 June 2021, and will take this further to the ombudsman if things continue like this
DM
Dino Mao-Cheia's update05 Jul 2021, 14:20
Reviewer Update
Hi Thabo
Sinabo has yet to contact me as I was told he would be in contact with me.
Azola did contact me at the end of the day on Monday at 16:14, whereby he emailed me to get the documentation. I responded with the information on Mon, Jun 28, 5:50 PM
I then requested response on Thu, Jul 1, 1:51 PM. Till to date, I am yet to receive response. I called in earlier today and was told that the branch and someone from customer services department would call me.. I am yet to be contacted from either
I am yet to receive any form of legal advice since the 23 June 2021, and will take this further to the ombudsman if things continue like this
Sinabo has yet to contact me as I was told he would be in contact with me.
Azola did contact me at the end of the day on Monday at 16:14, whereby he emailed me to get the documentation. I responded with the information on Mon, Jun 28, 5:50 PM
I then requested response on Thu, Jul 1, 1:51 PM. Till to date, I am yet to receive response. I called in earlier today and was told that the branch and someone from customer services department would call me.. I am yet to be contacted from either
I am yet to receive any form of legal advice since the 23 June 2021, and will take this further to the ombudsman if things continue like this
LegalWise's replyOfficial
06 Jul 2021, 11:50 Hi Dino
We refer to your complaint. We apologize for the experience you had with our service.
We have escalated your complaint to the branch manager for further intervention.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We have escalated your complaint to the branch manager for further intervention.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply06 Jul 2021, 11:50
Official
Hi Dino
We refer to your complaint. We apologize for the experience you had with our service.
We have escalated your complaint to the branch manager for further intervention.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We have escalated your complaint to the branch manager for further intervention.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
DM
Dino Mao-Cheia's updateReviewer Update
28 Jul 2021, 17:26Hi
A month later and still no legal advice... No matter all the promises, I am treated like this.. I was promised to be contacted today by the manager of Randburg, and again, nothing has been done.
This is the worst service I have ever received in my life and the fact that your staff are intentionally not taking this is seriously is discussing.. All it is, is to look at a 1 page statement and you guys cannot do this??? I have requested for higher management and I am being refused!!!!
I am ****ed off and want service!
A month later and still no legal advice... No matter all the promises, I am treated like this.. I was promised to be contacted today by the manager of Randburg, and again, nothing has been done.
This is the worst service I have ever received in my life and the fact that your staff are intentionally not taking this is seriously is discussing.. All it is, is to look at a 1 page statement and you guys cannot do this??? I have requested for higher management and I am being refused!!!!
I am ****ed off and want service!
DM
Dino Mao-Cheia's update28 Jul 2021, 17:26
Reviewer Update
Hi
A month later and still no legal advice... No matter all the promises, I am treated like this.. I was promised to be contacted today by the manager of Randburg, and again, nothing has been done.
This is the worst service I have ever received in my life and the fact that your staff are intentionally not taking this is seriously is discussing.. All it is, is to look at a 1 page statement and you guys cannot do this??? I have requested for higher management and I am being refused!!!!
I am ****ed off and want service!
A month later and still no legal advice... No matter all the promises, I am treated like this.. I was promised to be contacted today by the manager of Randburg, and again, nothing has been done.
This is the worst service I have ever received in my life and the fact that your staff are intentionally not taking this is seriously is discussing.. All it is, is to look at a 1 page statement and you guys cannot do this??? I have requested for higher management and I am being refused!!!!
I am ****ed off and want service!