Pathetic Service from Legalwise Durban

The durban branch of Legal wise lost creditability due to their pathetic service, arrogance and mismanagement. When i questioned them about their s****s, ethics and why my matter in one instance has taken 3 years and still counting to be resolved, they became highly defensive, making ridiculous excuses.

Their recommended attorneys are even worse. They dragged the matter for almost 3 years and counting. They do not provide feedback until you call them and often provide same feedback. They cannot defend nor handle simple matters even with strong evidence supported by an advocate.

The attorneys do not follow processes properly, documents shoddy and files not prepared prepared for court presentation. I have discussed these matters with Legalwise and nothing was done to correct this.

Legal wise also paid these attorneys for services not provided or shoddy workmanship. Their management and team's excuse was that if an invoice is provided then they pay. This despicable behaviour had unnecessarily impacted the funding of the insured and the ability to persue the matter further due to depleted funds. This somewhat feels that it is intentional by legalwise so that they do not have to follow-up on matters (if they do)-as files are earlier closed.

When I changed the attorney to one of my own, it was proven that documents, filing and other processes were poor and had to be redone. This is another matter that has now delayed us for over 2 and half years.

When again I brought it to the attention of legalwise, I was arrogantly spoken to by the manager and her team mentioning that the file is closed and 'nothing they can do'. Why then didn't they do their work by effectively and fairly servicing their client when the file was opened. What a joke!!

The other question is why did Legalwise misuse the insured funds to pay for services not properly concluded nor any work done by their attorneys.

As a result of their mismanagement, we have to now fund the matter to its conclusion.

Hoping that this matter receives appropriate attention so that the other loyal members are not affected by this experience.