Hellopeter
Share Your Experience
PB
Petunia B

1 reviews | Active since Mar 2012

04 Jul 2022, 12:56

Pathetic Service from Legal Wise

I lodged a claim with Legalwise on the 11th of January 2022 regarding a service provider that I paid in full and they failed to deliver my goods. To date (04 July 2022) I don't know how far my matter is I have sent emails no one responds and worse they will send me survey questionnaire to rate their advisor what am I rating when I don't even receive an update even once a month. The first advisor who allocated to my case Pontsho apparently resigned and no form of communication from you to advise that my matter will be allocated to someone else.... Now instead of being assisted I'm frustrated by Legalwise and the service provider. I took legal cover to ensure that should I need legal assistance I don't have to struggle. You happily increase the premiums but you cannot offer a good service. I want to know what the hell is going on with my matter. your service is pathetic. I called the Johannesburg branch and the branch manager was supposed to call me back ….guess what I am still waiting for the call.....I am going to cancel this nonsense of a policy and go elsewhere....it's a pity that I will loose my premiums.....but I'm willing to I cannot have a claim with you for 5 months and not even have a way forward by now.

0
Replies (5)
LegalWise
LegalWise's reply04 Jul 2022, 13:09
Official
Hi Petunia B

 We refer to your complaint. We apologize for the experience you had with our service.
 
 We are currently investigating your concern and we will revert to you shortly.
 
 Thabo Singela
 Consultant: Customer Care 
PB
Petunia B's update04 Jul 2022, 13:38
Reviewer Update
Your consultant just called and claimed that you called me on the 17th of June which is a lie. I have checked my phone records for that day and I do not see any calls from Legal Wise maybe you should investigate this. Worse you guys are only drafting the letter of demand today!!!!!!!!!!!!!!!!!!!!!!!!! and you keep telling me that you cannot get hold of the service provider each time I call him I get hold of him. This is pathetic!!!!!!
PB
Petunia B's update04 Jul 2022, 14:04
Reviewer Update
I was speaking to your consultant Thabo regarding my issue mind you I called them and he hung up while I was talking and does not even bother calling back . I called again twice and you keep hanging up my call. no worries I will send an email to your CEO Siva …..I will not be treated like this when i need my query to be resolved.
LegalWise
LegalWise's reply04 Jul 2022, 15:18
Official
Hi Petunia B

We refer to your above mentioned concern and we confirm that you have been contacted by Thabo from Customer Care.

We confirm that we are currently investigating your concern.

Please note as per our telephonic discussion, Customer Care  will be in contact with you on Wednesday before close of business.

Thabo Singela
Consultant : Customer Care 
LegalWise
LegalWise's reply06 Jul 2022, 16:05
Official
Hi Petunia B

We refer to your above mentioned concern and we confirm that you have been contacted by Thabo from Customer Care.

We further confirm that you have been contacted by our Branch Manager and your legal claim is currently getting attention from our legal team.

We apologize for the remiss in our service and remain committed to providing you with quality Legal Assistance.

Thabo Singela
Consultant : Customer Care