1 reviews | Active since Jun 2013
Pathetic service from a pathetic company
This is a seriously mickey mouse operation. I have been trying to cancel my fathers membership since 3 Feb. I have yet to phone them and get to speak to anyone- all calls go to their Pretoria branch go to an automated answering service that nobody answers, and calls to their Jhb number get transferred by an operator to an extension that cuts off after 2 minutes. I've made at least 20 calls. Emails go unanswered, contact via there website go unanswered when I state I want to cancel a membership, and where I don't give a reason they do call back and want to transfer me to an extension but cut me off when I ask if anyone will answer. On 22 Feb I wrote a complaint on Hello Peter and guess what - they actually called back within an hour, acknowledged that my emails had been received and promised to sort the matter out. I was given a reference number but it is impossible to follow up because no-one answers their flipping phones or replies to emails. Their membership fees are still being deducted so obviously nothing has been done. I strongly suggest everyone stays far away from this bunch of clowns. The last time I received such pathetic service was shortly before that particular company went bankrupt.
Dear Sir/Madam
We refer to your concern with reference number 23672.
We wish to extend our sincerest apologies for the negative experience that you had with our service. We understand your frustration at having not been properly directed to a relevant department to address your concern, and your even greater frustration at having to wait on hold again, only for the call to drop after two(2) minutes. We further note that you have been contacted by the Member Admin Manager to address your concern, your Membership had subsequently been cancelled. We therefore regard your concern resolved, and apologise for the inconvenience caused.
Kind Regards
CS.
Dear Sir/Madam
We refer to your concern with reference number 23672.
We wish to extend our sincerest apologies for the negative experience that you had with our service. We understand your frustration at having not been properly directed to a relevant department to address your concern, and your even greater frustration at having to wait on hold again, only for the call to drop after two(2) minutes. We further note that you have been contacted by the Member Admin Manager to address your concern, your Membership had subsequently been cancelled. We therefore regard your concern resolved, and apologise for the inconvenience caused.
Kind Regards
CS.