CN
Clarissa N
1 reviews | Active since Nov 2018
05 May 2021, 16:32
Pathetic Service
I joined Legal wise in November 2020. I recently had a case for them to intervene on my behalf and i have had the worst time even getting hold of my lawyer. His name is Danny Paulsen & is a legal counsellor at legal wise. His last communication with me was on 16th April. He even left out parts of our conversation when addressing the issues with the said party. I had to call legalWise offices yesterday, 4th May in search of him. He still hasn't called back 48hours later. This was a serious matter & I am disgusted with the poor service received.
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
06 May 2021, 07:41Hi Clarissa N
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply06 May 2021, 07:41
Official
Hi Clarissa N
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
06 May 2021, 14:51Hi Clarissa N
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor. We further confirm that our Senior Legal Counselor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor. We further confirm that our Senior Legal Counselor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply06 May 2021, 14:51
Official
Hi Clarissa N
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor. We further confirm that our Senior Legal Counselor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor. We further confirm that our Senior Legal Counselor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care