BC
B C
1 reviews | Active since Oct 2020
20 Apr 2021, 14:06
Pathetic service...
Guys what's happening. This is my 4th time here. Im being ignored by the individual who's handling my case and I'm paying. Its been 3 months for crying out loud.
I've sent a number of emails to Tumelo Pheelwane, its been a month. Before that i had to write a bad review to get her to call me back. What a pathetic customer service. I wouldn't recommend you guys to anyone. Please sort out my issue or just tell me you wont help so i can cancel this thing.
Please get the person handling my case (Tumelo Pheelwane) or her supervisor (Ayanda) to call me back. Case ref W_***5 Busisiwe Baloyi.
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
20 Apr 2021, 15:31Hi B Cassandra
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply20 Apr 2021, 15:31
Official
Hi B Cassandra
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
21 Apr 2021, 14:44Hi B Cassandra
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor, Ayanda Cele . We further confirm that our Senior Legal Counselor has tried contacting you to no avail. We can further confirm that Jabulani Ramonotsi - Legal Counselor has also tried calling you on the number provided with no success.
Please contact Customer Care for further assistance.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor, Ayanda Cele . We further confirm that our Senior Legal Counselor has tried contacting you to no avail. We can further confirm that Jabulani Ramonotsi - Legal Counselor has also tried calling you on the number provided with no success.
Please contact Customer Care for further assistance.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply21 Apr 2021, 14:44
Official
Hi B Cassandra
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor, Ayanda Cele . We further confirm that our Senior Legal Counselor has tried contacting you to no avail. We can further confirm that Jabulani Ramonotsi - Legal Counselor has also tried calling you on the number provided with no success.
Please contact Customer Care for further assistance.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counselor, Ayanda Cele . We further confirm that our Senior Legal Counselor has tried contacting you to no avail. We can further confirm that Jabulani Ramonotsi - Legal Counselor has also tried calling you on the number provided with no success.
Please contact Customer Care for further assistance.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care