Pathetic service and poor knowldege of the law

I asked Legal wise to obtain a statement for outstanding debt from a creditor. Took the consultant almost 2 weeks to write to the creditor after my appointment. Got the statement and realised that the interested charged is not according to the consumer law. There was a time we had a financial problems and I have paid less than the instalment. I have communicated this through to the creditor and offered the lower amount until we can afford more. During this period the interest increased drastically. We have increased the instament 3 times and pay now more than double what we used to pay. Liana Dennis, Legalwise consultant kept on going on that the interest is so much because of the small amounts we paid previously. The fact is that the interest is now double than the actual debt and that they are not allowed to charge more interest according to the consumer law. We must now pay only the capital. It is called \in Duplum\". I have sent Liana a copy of the explanation. I have sent several emails over a period of 1 month to Liana, her supervisor and the consumer desk with no reply. I have cancelled our membership. Consultant's knowledge is not up to standard and overall service is poor!"