Pathetic service

Good afternoon,after my review on 21September I was called by Connie legalwise customer supervisor andI she promised me that Ofentse malaka from Johannesburg branch will call me which he did and I thought that sanity will prevail. Mind you it is week 3 since I have emailed him again my complaint I wonder if he doesnt know that already theres a file from database which he can easily access. A day after he sent me a complaint document from Icasa for me to fill in and I clearly told him I’m not going to do so as it was irrelevant to my issue at hand. That is when I realize that he doesn’t have any clue of what he needs to do and again I don’t understand why I should fill in any documents whilst he is the one who is suppose to be representing me, if needs be he has all the info before him he can fill it in on my behalf and let him do his job not the other way around. I told him that this issue has to do with customer complaint which dealt with NCC ( National comsumer council). To my surprise he then sent a complaint copy from NCC to fill in. When I asked him what his role is in this matter he told me he’s a facilitator.Exactly a month after I was called by the collection company which I have a dispute against notifying me that they have not received any correspondence from any one regarding my issue with them. It is already a month and 3 weeks since he had this matter and up to date nothing has been done. I had a similar issue with Legalwise Soweto brach before and by choosing the Johannesburg branch I thought that I was going to get a good service but it’s all in vain. I wrote twice to Customer service requesting that they should rather hand over this matter to someone else because clearly I came to Legalwise to be assisted by a legal counselor not a facilitator. I think legalwise should rather change their name to legalfrustration because that is what they are doing to their clients, rotten service with useless *********** so called legal councilors who I think most of them are university drop outs or they’re still attending law classes. I have sent emails to Connie who keeps on saying a senior council will contact me to no avail, I think she just give them a sweet talk them as a thier colluegue that is why they dragging their feet attend to this matter. I think this require management intervention as this is clearly *******

Regards Solly