Pathetic service

If i could give a zero i would have. Been a member for many many years and i must say as a platinum member im extremely disgusted and dissappointed in the way im being treated regarding my current matter with my neighbour. In fact i feel like cancelling because they taking my hard earned money every month but i must beg for assistance. From november i m struggling to be refered to a lawyer as i do not get any results from their consultants. Now they say before they can refer me to a lawyer i need to get a engineer s report regarding the wall neighbours build. Why dont they know the municipal by laws????? What happened to their slogan dont talk to me talk to my lawyer???