Pathetic service!

On the 2nd of September I logged a case with LegalWise and Sabelo Nkosi was assigned to assist with this case. I kept calling in the week leaving messages for feedback but did not receive anything. Friday the 6th I escalated to the reginal supervisor who said I will receive a call from Sabelo within an hour but only received a call the next day advising that on Monday the 9th it will be resolved. Monday I received a call saying it’s just being finalised and will receive documentation on Tuesday the 10th. It’s a week later and I have not received anything or heard anything from anyone at LegalWise, this serves is pathetic and unacceptable!