PATHETIC PLATINUM MEMBER SERVICE DONT DO IT!

Once again I received no feedback on my 2nd case with Legal Wise. Pathetic how I as the client need to co distantly follow up using all my resources and efforts. Also regarding g my previous complaint where a manager called me from the legal department to promise and state I will never receive confidential documents that of a different client.... it has happened AGAIN! POPIA act people!!!! Common... can we trust that our files are safe in the hands of legal wise ??? Whatsa going on??? And I'm reaching out here because nobody seems to get back on emails or call backs.. and I'm certainly not going to waste my valuable time trying to get hold of you... CALL ME URGENTLY I HAVE 2 QUERIES WITH YOU WHICH I NEED U TO ATTEND TO .... IS this the service you get been a platinum member ???? Ridiculous once again... I will be reporting Legal Wise to the Ombudsman for icing me into confide tial documents which don't belong to my as the a amount holder.