PATHETIC ,DISGUSTING TREATMENT OF CUSTOMERS

I have had an on going issue with legal wise with regards to my debit order,they have been deducting the funds monthly but according to them my policy lapsed,after months of fighting finally in October they allocated the funds to my policy,however on the 06/01/2016 my mum Mrs K Naidoo who has her own separate policy was told her debit order was changed and her policy has now lapsed,during my conversation with the Manager of the Durban office she advised that they added my banking details to my mothers policy,now that they have re-allocated my payment my mother in now liable for the back payment,the first problem I have is who gave them the authority to do this,secondly only on the 06/01/2016 did I find out what they have done.The very rude woman still had the audacity to tell me we want things for free,when they messed up the policies in the first place,my mother has been with legal wise for16years and myself for 9 years and the treatment is disgusting. Instead of finding a solution for their mess up, they were rude,I myself and my mother are cancelling and will never utilise Legal wise as they have not helped with any case,cases are still pending and still no action, Useless