Pathetic Customer Service

I cannot believe the level of customer service I have received from Legal Wise, and mind you, I phoned them to join, worst mistake ever! In July I had an issue with my municipality, I contacted LegalWise as I needed their assistance. A file was opened and sent to the Germiston Branch, I was told that Rosaline Sefuthi (Ref Number: 802226) will be in contact with me as she is handling my case, days went by and I didn’t hear anything. Then I phoned leagalwise and through x100 tentrims, only that Rosaline woke up and phone me… I avoided her calls cause I didn’t need her help anymore as I paid the money to the municipality. I then phoned the Contact Center to cancel the case (why I didn’t cancel them then, I would not know). On the 22nd September 2017, I phoned legalwise again to log a new case (Ref Nr: 826438) I was told Ntokozo Ndlovu will be in contact with me, and guess what today is the 10 October 2017 and still haven’t received any call from her.. Last week I phone and spoke to Elsie at customer care and told her I want to log a complaint, she took down all my details and confirmed that she will be in contact with the Germiston Branch Manager and they would get back to me.. Guess what… I am still waiting!!! Today I phoned to cancel this pathetic policy and can’t even do that. Spoke to Mariam she tried to transfer me to cancellations and the call just cut. I phoned back and luckily came through to her again, she took down my information and advised they will be in contact with me... and guess what I am still waiting... I have never experienced such *********** customer service