Once again *********** staff.

Everytime I need advice I am stopped by switchboard. I called in this morning after leaving numerous messages on line last week. No returned call or message. I called this morning wanting to speak to a legal advisor, after doing a lengthy check the lady Marie??? at switchboard wants to go thru my file while I must wait on the call from my cell, to see if she can find on file if I seeked help before regarding the matter...... How is she going to check, without a file or reference number? I asked her to please put me through to a consultant that will be able to help, I need help?!!! That did not happen, as she said that is not how they work.... Dragging along wasting time, why is it so difficult at times to get help!!!!!!!