1 reviews | Active since Jan 2018
NOTHING WISE ABOUT LEGAL WISE
Bareng Mojatau thank you for your attempt in getting the message across to have this policy cancelled.
However it seemed that my attitude to not having thanked you when you sent me the mail on the 18.01.2018 to confirm that you will be asking your fellow HELPLESS, USELESS colleagues to cancel the policy, Was rather fitting. Because as it stands
I have been debited by your company. YET AGAIN. After having sent numerous requests to cancel the policy, it seems that even your attempt as a MANAGER has fallen on deaf ears, what is the reason for your existence as a company? Because from my angle it looks like you are there to gain contributions for a fugazy promise to deliver service excellence you guys HAVE MISSED THE MARK.
Despite numerous contacts made with LEGAL WISE in all conversation my address details and email address were update for what? To make it look like you are working or perhaps is this a way to collate data for what purpose if the sole purpose you make promises of you are not able to deliver.
This is by far the ****PIEST of not the most ********** service I have ever in my life have received. It pleases me not that I ever considered going into a relationship with LEGAL WISE, The production team there are a bunch of IMBECILES.
Thus making you all look like JOKES in the financial industry, Your turnaround time in sales beyond amazing but the after service….. make LEGAL WISE LOOK LIKE YOU DON’T KNOW WHAT YOU ARE DOING IN YOUR OWN INDUSTRY.
A simple request to cancel a policy that has gone from a day to a month to now being debited even after a written notice of cancellation was sent by your internal stuff who by the way is a manager at the company, I mean if a manager is not adhered to what the hell is a client in the face of LEGAL WISE CUSTOMER CARE DEPARTMENT?
Do you not have a team for cancellation ? Do you not have a team for customer centricity ? Do you not have a team that will handle clients as they are the reason for your existence ?
Your services are by far the most appalling.
CANCEL THIS POLICY IMMEDIATELY & REFRAIN FROM DEBITING MY ACCOUNT. I HOPE THIS IS THE LAST CORRESPONDENCE I EVER WILL BE SENDING LEGAL WISE.
We acknowledge receipt of your concern with reference number 23306.
We confirm that we have escalated your concern to the Johannesburg Branch for investigation. We will contact you in due course.
Kind Regards
CS.
We acknowledge receipt of your concern with reference number 23306.
We confirm that we have escalated your concern to the Johannesburg Branch for investigation. We will contact you in due course.
Kind Regards
CS.
