KR
Keith R

1 reviews | Active since Feb 2010

20 Jun 2017, 22:44

Not the service you would expect

<p>I have been a Platinum Legalwise member for several years. I first contacted Legalwise in July 2015 about a vehicle I purchased which was falsely advertised. I went through the motions and eventually the case got reffered to a Legalwise attorney (Manoj Haripersad & Partners) - this was in October 2016. </p> <p> </p> <p>8 months later and this seemingly simple case is nowhere near resolved. I feel like a second rate client as the attorney does not keep in contact with me and every step seems to be delayed.</p> <p> </p> <p>If I were to venture a guess, I would say that this is because Legalwise only has attorneys on their panel who perform work for lower fees, but as it appears provide very poor service as a result.</p> <p> </p> <p>Legalwise, where is the 'instantaneous' responses we hear about in your testimonials? Justice delayed is justice denied!</p>

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Replies (3)
LegalWise
LegalWise's reply21 Jun 2017, 11:33
Official

We acknowledge receipt of your concern.

Kindly provide us with your details to enable us to investigate your concern and revert.

Kind regards,

JN

KR
Keith R's update21 Jun 2017, 15:40
Reviewer Update

I have provided my ID number in the review, here it is again;

ID: ********** 063089

Phone: ********** 838

LegalWise
LegalWise's reply22 Jun 2017, 13:25
Official

Please be advised that we have escalated your matter to our Durban Claims Hub,with reference 20021 for investigation. We will contact you in due course.

Regards,

JN.