Not happy with the service of my case

I always received speedy service from legalwise, but this time the service is unsatisfactory. The consultant Litelovuyo Konqobe does not give me feedback if I don't call. He requested a signed form which I sent on 27th Aug and when I called back after hearing nothing, he advises form is completed wrong. If I knew sooner I would have fixed it, but instead he raised his voice and advised I'm not his only client and he has a lot of emails. I as the client has to give him instructions and ask what the next steps are instead of receiving advice on what my options are. If I don't call when I see some time passed, I also won't hear anything. Right now I don't even know where I stand and feel like having Legalwise is a waste if I'm doing all the work