NN
Nomsa N
1 reviews | Active since Nov 2018
07 Apr 2021, 14:14
Not happy
Im not happy with the service I'm still waiting for their call after filling a form on their website
Helpful (0)
Replies (5)0
Replies (5)
LegalWise's replyOfficial
09 Apr 2021, 09:18 Dear Nhlanhla N
Thank you for bringing this matter to our attention.
We will investigate and respond as soon as possible.
Nonhlanhla Kheswa
Customer Care Department
Thank you for bringing this matter to our attention.
We will investigate and respond as soon as possible.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply09 Apr 2021, 09:18
Official
Dear Nhlanhla N
Thank you for bringing this matter to our attention.
We will investigate and respond as soon as possible.
Nonhlanhla Kheswa
Customer Care Department
Thank you for bringing this matter to our attention.
We will investigate and respond as soon as possible.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's replyOfficial
09 Apr 2021, 10:10Dear Nomsa N
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please contact us on ***.
Nonhlanhla Kheswa
Customer Care Department
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please contact us on ***.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply09 Apr 2021, 10:10
Official
Dear Nomsa N
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please contact us on ***.
Nonhlanhla Kheswa
Customer Care Department
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please contact us on ***.
Nonhlanhla Kheswa
Customer Care Department
NN
Nomsa N's updateReviewer Update
17 Apr 2021, 11:42Hi Nonhlanhla,
I think they BUZZ they didn't call cause they wanted sales they were going to call till they get me I even write again on your website to ask someone to call me I need to cancel NO RESPONSE
I just need to cancel and I got a massage that my policy it's cancelled but still deducting from my account and it's affecting my profile
PLEASE HELP
I think they BUZZ they didn't call cause they wanted sales they were going to call till they get me I even write again on your website to ask someone to call me I need to cancel NO RESPONSE
I just need to cancel and I got a massage that my policy it's cancelled but still deducting from my account and it's affecting my profile
PLEASE HELP
NN
Nomsa N's update17 Apr 2021, 11:42
Reviewer Update
Hi Nonhlanhla,
I think they BUZZ they didn't call cause they wanted sales they were going to call till they get me I even write again on your website to ask someone to call me I need to cancel NO RESPONSE
I just need to cancel and I got a massage that my policy it's cancelled but still deducting from my account and it's affecting my profile
PLEASE HELP
I think they BUZZ they didn't call cause they wanted sales they were going to call till they get me I even write again on your website to ask someone to call me I need to cancel NO RESPONSE
I just need to cancel and I got a massage that my policy it's cancelled but still deducting from my account and it's affecting my profile
PLEASE HELP
LegalWise's replyOfficial
19 Apr 2021, 09:33Dear Nomsa N
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please note that we have escalated your complaint. We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please note that we have escalated your complaint. We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply19 Apr 2021, 09:33
Official
Dear Nomsa N
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please note that we have escalated your complaint. We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
Please note that we have tried calling you regarding your complaint but you were unreachable.
Please note that we have escalated your complaint. We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's replyOfficial
19 Apr 2021, 11:59Dear Nomsa N
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Tumi Mphaki. We further confirm that our Administrator has been in contact with you and you have been advised of your Lapsed membership and that no further debits are to go off from your account
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Tumi Mphaki. We further confirm that our Administrator has been in contact with you and you have been advised of your Lapsed membership and that no further debits are to go off from your account
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply19 Apr 2021, 11:59
Official
Dear Nomsa N
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Tumi Mphaki. We further confirm that our Administrator has been in contact with you and you have been advised of your Lapsed membership and that no further debits are to go off from your account
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Tumi Mphaki. We further confirm that our Administrator has been in contact with you and you have been advised of your Lapsed membership and that no further debits are to go off from your account
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department