Not getting feedback (AGAIN)

Good day,<br> <br> Trust all is well.<br> <br> I've been asking for feedback and action regarding our matter, but it seems like since 6 May 2015 I am getting completely ignored again. <br> <br> This matter was handed over to LegalWise in February, after we have already been struggling on our own since 2013.<br> The matter was handed over to legal representatives as we were not getting any joy or action on our own, but now we are experiencing the same with the legalwise.<br> <br> We were promised that it would be resolved end of March 2015 this is clearly not the case.<br> <br> What is the use of legal help that I am paying for if they do nothing? <br> Why is it that with every time I ask for assistance I always have problems to receive feedback? Is there something I don't know or doing wrong?<br> <br> Please contact me as I sent this complaint through to customer care again today and this time I copied in adviceatlegalwiseplatinum. The email I am referring to got all the information regarding my request for assistance.<br> <br> I really hope that someone will actually take this up seriously and assist me to get this resolved.<br> <br> Thank you.<br>