JM
Joani M

1 reviews | Active since Jun 2012

05 Apr 2018, 10:54

Not being assisted

Hi,

My apologies for using this platform to enquire on my case. Please be so kind to give me an update on my case. Please also allocate a different person to my case. I have been emailing the person supposed to asssit for a week now and she is not assisiting at all. This is also not the first time. I have spoken to Head Office in Kempton Park in February, after complaining that I am not being asssited on my case. They have assured me that my case will be handled with a matter of urgency and importance which is not happening.

0
Replies (2)
LegalWise
LegalWise's reply05 Apr 2018, 14:06
Official

Dear Sir/Madam

We acknowledge receipt of the concerns raised.

We called the number that you provided without success. Please provide us with your Membership number in order for us to investigate your concern and revert to you. We apologise for the inconvenience caused.

Kind Regards

CS.

JM
Joani M's update09 Apr 2018, 10:21
Reviewer Update
Hi the policy number is ********** 1. As discussed with head office previously, please try and communicate with me via email as it is rather difficult to hear on my phone at my place of employment. Thank you.