Non exsistant service

After complaint last time of issue I Logged 8 months ago and never got feed back, I quickly got a call and the issue was handed over to Tumelo Pheelwane. When I send a mail I get a "I acknowledge receipt of your email and will attend to same." mail back and that is that. I got one phone call saying they can get hold of the people that they need to speak to. CVL ********** 4 - Telkom issue that I now have a R30 000 bill due to Legalwise just wiping there back side off where I reported this matter months ago. I've now been black listed by Telkom and unable to get any credit what so ever from my bank due this. You have now really put me in a financial problem where I needed money to do some renovations and this is now on hold because of your poor non existent service. Wonder will happen if I stop the debit order? you will be quick to call and threaten that I will not be covered any more. I pay my monthly rates on Platinum service and this is the service I receive? I'm very disappointed in the service provided.