1 reviews | Active since Jun 2018
No Service, No Response!! Don’t Recommend
I have been with Legalwise for about 3 years an always had a problem with there customer service!!
Once again I have a case with them, no surprise that there service is once again HORRIBLE!!
I opende my case with them last year August 2019 after I purchased my flat and everything went wrong with my plumbing. Later found out that the agency did not do a full plumbing certificate as stated on the OTP.
Made the claim in August with LegalWise, case dragged because the lawyer at Legalwise did not know who to blame between the agency, seller or the plumber.
Finally the case has been handed over to there board of attorney’s African & Associates. We had one meeting in January 2020 and haven’t got any response from ANY ONE till June 202 when my case was DECLINED by Legalwise!!!! LegalWise phoned me to say that I can escalate my case for investigation.
My case was declined by Legalwise because the cost is to expensive for Africa & Associate than what my claim is for.
I have escalated my case and still awaiting response (2 months now)!!
Really a waist of money and energy!! Really considering canceling my membership.
Thank you for bringing your complaint to our attention. We are advised that your matter is with Objections department for review, it takes about 30 days. They will get back to you with a response.
We apologise for the inconvenience caused.
Connie Serekoeng
Consultant: Customer Care
Thank you for bringing your complaint to our attention. We are advised that your matter is with Objections department for review, it takes about 30 days. They will get back to you with a response.
We apologise for the inconvenience caused.
Connie Serekoeng
Consultant: Customer Care
Still haven’t heard anything from them AGAIN!!!! No more word than BAD CUSTOMER SERVICE!!
Still haven’t heard anything from them AGAIN!!!! No more word than BAD CUSTOMER SERVICE!!
