No response or Client Service from LegalWise

Today 4 August 2015 was the fourth time I asked for a statement from legalwise indicating all my payments made to them. The first representative told that the statement is available online. There are legal statements but no financial statements, hello seems like he was not properly trained. LegalWise is just out there to take monthly premiums and has declined to even consider my cases which I tried to open with them. They claim that they assist you with R80 000 per case but they are not even willing to write a letter of demand costing them R40. I have been paying my premiums for two full years now but they never assisted in any way. They are a waste of money and time. The lady at the call centre (Connie) said that she will call me back after speaking to her manager, I am still waiting and it is 23:00. Guess they will not call today. I need my financial statement for all premiums paid in the last two years.