No Feedback, No Response to Emails!!!

I am in enomous awe with the lack of service delivery and feedback from Legalwise even though they enjoy the collections of my Platinum Premiums. I do not ask for a lot as a Customer but when I do eventually ask for assistance I feel the need to be given the attention I deserve as I am ultimately paying for it. I had logged a case for a car that bumped our car and I was allocated a legal advisor (Suzanne Conradie) to attend to the matter. I have emailed her on several occassions and after sending her several documents and details she required, she did not even bother to confirm that she received them, and advise on the way forward regarding the matter? I emailed her on several occasions and she only rep**** to my email once, and thereafter she merely ignores my emails, and I do not ask for much, I just want to know progress made, and the next steps in resolving the matter???? This is utterly unacceptable and quite frankly do not see why I should continue to pay for this policy, maybe its time I go to Scopion???!