SS
Sanel S
1 reviews | Active since Aug 2016
20 Aug 2020, 09:14
NO FEEDBACK. NO HELP. NO LAWYER
I contacted LegalWise for assistance for a case that needs to be responded to at 12’o clock today. Although I urgently need their assistance, I’ve been waiting for 4 days and am still waiting for approval to get an attorney’s assistance. Without LegalWise’s assistance, I will be financially ruined. I am extremely disappointed in LegalWise for not offering me the assistance they promised. “Don’t talk to me, talk to my lawyer” is false advertising. There is no service or lawyers’ assistance. I am definitely reconsidering my membership.
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Replies (3)0
Replies (3)
LegalWise's replyOfficial
20 Aug 2020, 09:30 Hi Sanel S
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply20 Aug 2020, 09:30
Official
Hi Sanel S
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
SS
Sanel S's updateReviewer Update
20 Aug 2020, 14:34Still not happy. Still not sorted.
SS
Sanel S's update20 Aug 2020, 14:34
Reviewer Update
Still not happy. Still not sorted.
LegalWise's replyOfficial
25 Aug 2020, 12:43Hi Sanel S
We refer to your complaint.
We confirm that we escalated your complaint to our Free State Claims Hub Manager, Ms Sarina De Vos, to contact you. We further confirm that our Claims Assessor, Kanya Ntanto has sent through communication by e-mail to your attorney and you were copied in, requesting that they submit a claim. Our Claims Assessor will further communicate with you about your matter.
Thank you for choosing LegalWise, please do not hesitate to contact our Claims Hub should you require clarity on the matter.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we escalated your complaint to our Free State Claims Hub Manager, Ms Sarina De Vos, to contact you. We further confirm that our Claims Assessor, Kanya Ntanto has sent through communication by e-mail to your attorney and you were copied in, requesting that they submit a claim. Our Claims Assessor will further communicate with you about your matter.
Thank you for choosing LegalWise, please do not hesitate to contact our Claims Hub should you require clarity on the matter.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply25 Aug 2020, 12:43
Official
Hi Sanel S
We refer to your complaint.
We confirm that we escalated your complaint to our Free State Claims Hub Manager, Ms Sarina De Vos, to contact you. We further confirm that our Claims Assessor, Kanya Ntanto has sent through communication by e-mail to your attorney and you were copied in, requesting that they submit a claim. Our Claims Assessor will further communicate with you about your matter.
Thank you for choosing LegalWise, please do not hesitate to contact our Claims Hub should you require clarity on the matter.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we escalated your complaint to our Free State Claims Hub Manager, Ms Sarina De Vos, to contact you. We further confirm that our Claims Assessor, Kanya Ntanto has sent through communication by e-mail to your attorney and you were copied in, requesting that they submit a claim. Our Claims Assessor will further communicate with you about your matter.
Thank you for choosing LegalWise, please do not hesitate to contact our Claims Hub should you require clarity on the matter.
Connie Serekoeng
Consultant: Customer Care