JM
JO M
1 reviews | Active since Dec 2014
07 Jun 2021, 12:11
No feedback given to customers from LegalWise
I have locked a case a month ago and I must say there is no feedback from legal wise telling me how far they are with my request. When I initially locked this case I was told I would get an sms within 48 hours with the reference number and this never happened. I then contacted legal wise and I was referred to the relevant individual working on my case. The individual working on my case asked me to send him all the documentation of which I did. I've send a follow up email as well a week ago and up till today I have not received any feedback.
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Replies (2)
LegalWise's replyOfficial
07 Jun 2021, 14:26Hi Jo M
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply07 Jun 2021, 14:26
Official
Hi Jo M
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
09 Jun 2021, 16:21Hi Jo M
We confirm that we have investigated your complaint and it was escalated to the Randburg Branch Manager, Sinabo Mbongwe . We further confirm that our Legal Counsellor , Azola Faku has tried contacting you on your mobile without success. We further advise that Azola Faku has sent you an email in this regard and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Randburg Branch Manager, Sinabo Mbongwe . We further confirm that our Legal Counsellor , Azola Faku has tried contacting you on your mobile without success. We further advise that Azola Faku has sent you an email in this regard and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply09 Jun 2021, 16:21
Official
Hi Jo M
We confirm that we have investigated your complaint and it was escalated to the Randburg Branch Manager, Sinabo Mbongwe . We further confirm that our Legal Counsellor , Azola Faku has tried contacting you on your mobile without success. We further advise that Azola Faku has sent you an email in this regard and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Randburg Branch Manager, Sinabo Mbongwe . We further confirm that our Legal Counsellor , Azola Faku has tried contacting you on your mobile without success. We further advise that Azola Faku has sent you an email in this regard and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care