UM
Usisipho M

1 reviews | Active since Mar 2017

05 Jun 2020, 14:31

No delivery, struggling to even get a reference for the calls!!

I have been paying Legalwise for almost 10years, for the first time ever requesting for a lease agreement just a document and that is like what you are asking for is rocket science. That is very stressful I wonder what happens when you have a serious case. Almost a week since the tenant has been waiting. It's time to look for a company that will help when one needs assistance

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Replies (2)
LegalWise
LegalWise's reply10 Jun 2020, 15:11
Official
Hi Usisipho

We refer to your complaint. We apologise for the experience you had with our service.

We are investigating and will get back to you.

Connie Serekoeng
Consultant: Customer Care 


LegalWise
LegalWise's reply06 Jul 2020, 16:37
Official
Hi Usisipho

We are sorry to hear about the service you received. 

We have escalated the matter to our Paralegal Services Branch Manager, Nirendhree Morgan. She has confirmed that our attempts to reach you had failed therefore e-mail communication has been sent to you providing the required documentation.  

We thank you for bringing this to our attention.

Connie Serekoeng
Consultant: Customer Care