no delivery no feedback

I am utterly disgusted with the way legalwise is handling ,i have requested they get my R5000 deposit back that my previous land lord has agreed to pay back but in instalments, he can not do that I would like legalwise to please get my money from him,i have been in contact with Sydney from legalwise he has agreed to assist me I email him everything on the 18/11/15 but he has not given me any feedback. We moved out without any disputes inspection was done when I asked for my money I was told it will be paid in instalments every month that is how the new tenants will be paying their deposit, <br> <br> legalwise are you going to assist me with this matter is there any feedback from my landlord can you assist me please?