NO CONTROL MEASURES FOR CUSTOMERS IN PLACE

ON THURSDAY 16 NOVEMBER 2017 I HAVE REQUEST TO MAKE AN APPOINTMENT TO GO SEE A COUNSELOR. THE RECEPTIONIST RESPOND THAT SHE WILL PHONE ME BACK WITH THE APPOINTMENT. SHE CLOSE MY REQUEST WITHOUT CALLING ME. I REPORT IT TO LEANNE AND SHE MAKE AN ARRANGEMENT FOR THE APPOINTMENT.

I HAVE REQUEST FOR DISCIPLINARY ACTION TO BE TAKEN BECAUSE SHE JUST CLOSE MY REQUEST WITH CALLING ME. HOW MANY CUSTOMERS THEY GIVE THIS DISGUSTING SERVICE AND I FIND IT VERY STRANGE THAT DISCIPLINARY ACTION CANT BE TAKEN.. HOW WILL THIS BRANCH OPERATE FOR THE CUSTOMERS. THIS BRANCH MUST KNOW THE CUSTOMERS PAY THEIR SALARIES TO RECEIVE SUCH TREATMENT.

MANAGEMENT OF PORT ELIZABETH BRANCH MUST BE CHANGED. THEY DONT KNOW WHAT IS IT TO DELIVER SERVICE. EVERY-TIME THEY JUST SAY SORRY. I DID HAVE ALOT OF COMPLAINTS UNTIL NOW