LS
Lionel S

1 reviews | Active since Dec 2011

27 May 2024, 12:25

NEVER TRUST LEGALWISE WITH LEGAL MATTERS.... THEY CANNOT MANAGE A ****UP IN A BAR.

I handed over a legal matter after i suffered an approx R125k loss against a building contractor to Legalwise over 10 years ago. Within the 1st 5 years, Legalwise lost all the documents and receipts i gave as evidence 3 times. Every time, i had to make copies at my cost and give them a new file. This 1st attorney they allocated, had the file for 7 years and he did NOTHING. My numerous requests to escalate the matter was never attended to by Legalwise. Thats how Legalwise will manages your affairs. They have now allocated a 3rd attorney in mid 2023. He has been battling to locate files ever since. As per Legalwise, they have allocated just over R100k for costs.

I HAVE HAD ENOUGH - I HAVE NOW ASKED LEGALWISE TO JUST MAKE ME AN OFFER TO GO AWAY. I have also requested the details of the Oumbudsman that manages their industry a year ago..... They are still ignoring me.

0
Replies (1)
LegalWise
LegalWise's reply05 Jun 2024, 10:07
Official
Hi Lionel,
 
We confirm that we have investigated your complaint and it was escalated to the Claims Hub Manager. We further confirm that the Senior Claims Assessor has contacted you regarding your complaint.
 
Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 
 
Nonhlanhla Kheswa
Customer Care Department